Smiling group on hillside
Smiling group on hillside

Deputy Head Housekeeper

Housekeeping - The Ickworth

Contract: Permanent
Salary: £26,250 + service charge

Nestled within 1,800 acres of stunning National Trust parkland, the beautiful Ickworth Hotel is now seeking motivated and dedicated Deputy Head Housekeeper to join our brilliant team.


If you are you passionate about ensuring guest comfort and maintaining impeccable standards of cleanliness then this is an exciting opportunity to contribute to the success of a luxury hotel known for its exceptional service and welcoming culture.


Position Overview:


As Deputy Housekeeping Manager, you will play a pivotal role in supporting the Housekeeping Manager to oversee the daily operations of our housekeeping department. You will ensure the highest standards of service, contributing to the overall success of Fowey Hall Hotel. The ideal candidate will have a proven track record in housekeeping in a supervisory capacity, a passion for delivering outstanding customer service, and the ability to lead a team to success.


This a permanent role, at 40 hours per week over 5 days (including weekends), with an annual salary of £26,250, plus generous service charge and a brilliant benefits package.


Key responsibilities:

  • Assist the Head Housekeeper in managing and supervising the housekeeping team, ensuring they adhere to the hotel's standards and procedures.
  • Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces to ensure they are immaculately presented.
  • Train and mentor housekeeping staff, providing guidance on best practices, health and safety and customer service.
  • Coordinate with other departments, such as front of house and maintenance, to fulfil guest requests and address any issues promptly.
  • Conduct regular inspections to ensure quality control and compliance with health and safety regulations.
  • Assist in ordering supplies and maintaining stock levels.
  • Handle guest enquiries and complaints professionally and efficiently, striving to exceed guest expectations.
  • Collaborate with the Head Housekeeper to develop and implement innovative initiatives to enhance the guest experience and streamline operations.

To succeed in this role, we are looking for someone who has:

  • Previous experience in a supervisory role within a housekeeping department, preferably in a luxury 4 or 5 star hotel.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Knowledge of housekeeping and maintenance procedures, health and Safety regulations.
  • Knowledge of managing rotas and payroll and some experience in ordering and managing stock.
  • Customer-focused mindset with a commitment to delivering outstanding service.
  • Exceptional attention to detail and organisational skills, working to tight timeframes, enjoying a physical job role.
  • Ability to engage and interact with all guests, big and small!
  • Ability to work under pressure and handle challenging situations with professionalism.
  • Flexibility to work various shifts, including weekends and holidays, as needed.
  • A positive attitude and a passion for hospitality.

Why work with us?


• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day’s holiday for your birthday
EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
Cycle to work scheme
Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
Life Assurance Benefit for peace of mind for your loved ones.
Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family


Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

 

Who are LFH?

Part of the Luxury Family Hotel Group, The Ickworth Hotel is a country house hotel based within a 1800 acre national trust property in Bury St Edmunds. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.


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