Spa Receptionist

The Ickworth, part of Luxury Family Hotels, is entering an exciting new era. As a Spa Receptionist you will play a part in shaping the next chapter of this much-loved Suffolk retreat.

Role overview

As Spa Receptionist, you will be the first point of contact for our Spa guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the spa, the facilities and our product range. You may also be expected to support with the team and carry out treatments within the spa from time to time, so previous experience and relevant qualifications will be beneficial.

This a permanent role, at 40 hours per week over 5 days (including weekends), with an hourly rate of £12.71, plus commission and generous service charge and a brilliant benefit package.

Responsibilities:

- Guest Interaction: You will ensure all guests are welcomed to the Spa in an LFH manner, discuss all options available to them and tailor offerings to their needs.

- Be knowledgeable about all treatments: You will understand (and be fully trained) in all treatments whilst working within the brand guidelines, providing a relaxing and comfortable experience for all guests. You will use your knowledge to make sure guests are fully educated on the treatment they will receive offer appropriate adaptations at the guests request.

- Promoting our products: You will promote and sell our treatments and large range of products whilst ensuring your recommendations are suitable to the guest.

- Ensure cleanliness standards in the spa: You will support the spa team in cleaning the spa areas and supporting in turning around treatment rooms for the therapists ready for treatments.

- Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!

To succeed in this role we are looking for:

• Previous experience as a Spa Therapist within either a destination Spa or within a hotel Spa would be preferable
• Ideally Spa UK Qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Elemis training will be provided, but previous experience of Elemis is highly desirable.
• Passion for Spa and Wellness, you will love to bring your knowledge and experience to the guests
• High level of attention to detail, you will be knowledgeable about health and safety procedures and take care to ensure you are providing a safe environment for guests.
• Excellent communication and interpersonal skills with a positive attitude and a willingness to go the extra mile for our lovely guests.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is stepping confidently into a new chapter. Set within the breathtaking Suffolk countryside, this remarkable hotel, framed by sweeping parkland and rich history, continues to evolve while honouring its extraordinary heritage. As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful experiences for every generation, blending warm hospitality with moments that families remember for years to come.
As we look ahead, we are seeking passionate and committed individuals to join us at this exciting time. This is a wonderful opportunity to become part of a team that values care, character, and attention to detail, and to help shape the future of one of Suffolk’s most distinctive family escapes.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.