Events & Guest Relations Coordinator

About Us: Welcome to Fowey Hall, where luxury meets family fun! Nestled in the charming town of Fowey, Cornwall, our hotel is a haven of stunning views, elegant rooms, and top-notch service. We’re all about creating unforgettable memories, whether it’s a family holiday, a romantic escape, or a special celebration.

Join Our Team and Make Every Guest’s Day Brighter!

Job Description: Are you a people person with a knack for planning amazing events? Do you thrive in a lively, dynamic environment? If so, we want you to join our team as an Events Coordinator and Guest Relations Superstar! In this exciting, blended role, you’ll be the heart and soul of Fowey Hall, making sure every guest feels like royalty from check-in to check-out.

This is a permanent, full-time role at 40 hours per week.

Key Responsibilities:

• Help us set the stage for an amazing stay by handling pre-arrival correspondence with our guests.
• Greet our guests with a smile and make them feel right at home from the moment they step through our doors.
• Be the friendly voice on the other end of the line, assisting with incoming calls and directing them to the right place.
• Work together with other departments to keep everything running smoothly.
• Use your expertise to maximise restaurant bookings for both our in-house guests and those just popping by for a meal.
• Dream up, plan, and pull off incredible events, from fairy-tale weddings to corporate shindigs and family fiestas.
• Handle all the finer details, like venue setup, catering, and entertainment.

What we need from you:-

• Experience in event planning and/or guest relations, especially in a luxury hotel setting, is a big plus.
• Super organised and great at juggling multiple tasks.
• Fantastic people skills and a friendly, outgoing personality.
• A can-do attitude and a passion for delivering amazing customer service.
• Flexibility to work weekends and holidays, because that’s when the magic happens!

What We Offer:

• A competitive salary and awesome benefits.
• Opportunities to grow and advance your career.
• A fun, supportive work environment where you’ll feel like part of the family.
• The chance to work in a beautiful location with a fantastic team.

If you’re ready to bring your positive energy and exceptional service skills to our team, we’d love to hear from you!

Why work with us?

• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

 

Part of the Luxury Family Hotel Group, Fowey Hall Hotel has recently undergone an extensive refurbishment all 60 bedrooms, Den, Restaurant, the introduction of an outdoor pool, relaxation rooms, treatment rooms and terrace overlooking the ocean.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.