Guest Experience Host

About Us:  At Luxury Family Hotels, we pride ourselves on creating unforgettable stays for families in beautiful surroundings. Fowey Hall is a stunning coastal retreat where relaxed luxury meets warm, welcoming hospitality. We’re looking for a friendly, proactive and flexible Host to support in delivering exceptional guest experiences across the hotel as business demands.

About the Role:  This is a varied and hands-on position at the heart of our operation. As a Host, you will work across multiple departments, supporting reception, restaurant, and spa teams wherever needed. This is the perfect role for someone who enjoys a fast-paced environment, loves working with people, and thrives on variety.

Job Type: Casual Worker Agreement – Hours are offered to our casual workers in line with the demands of the business. Flexibility will be key, as shifts will vary and will include some weekends.

Key Responsibilities:

• Welcoming guests on arrival and assisting with luggage and room orientation
• Supporting the reception team with check-ins, departures and guest queries
• Delivering informal hotel tours and sharing knowledge of the hotel and local area
• Assisting in the restaurant by clearing tables and maintaining a tidy, inviting environment
• Providing general support to the F&B team during busy periods
• Supporting the spa team with towel replenishment and maintaining presentation standards
• Stepping in wherever additional support is needed across departments
• Ensuring a consistently high standard of guest service at all times

What We’re Looking For:

• A warm, friendly and approachable personality
• A “can-do” attitude with a willingness to support different teams
• Excellent communication and guest service skills
• Strong teamwork and adaptability in a fast-moving environment
• A proactive approach with great attention to detail
• Previous hospitality experience is beneficial but not essential

If you’re passionate about hospitality and enjoy a role where no two days are the same, we’d love to hear from you.

Who are LFH?

Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.