Housekeeping Supervisor

The Ickworth, part of Luxury Family Hotels, is entering an exciting new era. As a Housekeeping Supervisor you will play a part in shaping the next chapter of this much-loved Suffolk retreat.

Position Overview:

As Housekeeping Supervisor, you will play a pivotal role in supporting the Housekeeping Manager to oversee the daily operations of our housekeeping department. You will ensure the highest standards of service, contributing to the overall success of The Ickworth Hotel. The ideal candidate will have a proven track record in housekeeping in a supervisory capacity, a passion for delivering outstanding customer service, and the ability to lead a team to success.

This a permanent role, at 30 hours per week (including weekends), with a rate of £13.48 per hour, plus generous service charge and a brilliant benefits package.

Key responsibilities:

• Assist the Head Housekeeper in managing and supervising the housekeeping team, ensuring they adhere to the hotel's standards and procedures.
• Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces to ensure they are immaculately presented.
• Train and mentor housekeeping staff, providing guidance on best practices, health and safety and customer service.
• Coordinate with other departments, such as front of house and maintenance, to fulfil guest requests and address any issues promptly.
• Conduct regular inspections to ensure quality control and compliance with health and safety regulations.
• Assist in ordering supplies and maintaining stock levels.
• Handle guest enquiries and complaints professionally and efficiently, striving to exceed guest expectations.
• Collaborate with the Head Housekeeper to develop and implement innovative initiatives to enhance the guest experience and streamline operations.

To succeed in this role, we are looking for someone who has:

• Previous experience in a supervisory role within a housekeeping department, preferably in a luxury 4 or 5 star hotel.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Knowledge of housekeeping and maintenance procedures, health and Safety regulations.
• Knowledge of managing rotas and payroll and some experience in ordering and managing stock.
• Exceptional attention to detail and organisational skills, working to tight timeframes, enjoying a physical job role.
• Ability to engage and interact with all guests, big and small!
• Flexibility to work various shifts, including weekends and holidays, as needed.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is stepping confidently into a new chapter. Set within the breathtaking Suffolk countryside, this remarkable hotel, framed by sweeping parkland and rich history, continues to evolve while honouring its extraordinary heritage. As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful experiences for every generation, blending warm hospitality with moments that families remember for years to come.
As we look ahead, we are seeking passionate and committed individuals to join us at this exciting time. This is a wonderful opportunity to become part of a team that values care, character, and attention to detail, and to help shape the future of one of Suffolk’s most distinctive family escapes.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.