General Manager

An exciting opportunity to lead one of Cornwall’s most distinctive coastal hotels. We are now looking for an exceptional General Manager to lead Fowey Hall forward.

This is a high profile leadership role where you will shape the direction, culture and performance of the hotel. You will lead from the front, creating an environment where teams feel energised and supported, service feels natural and confident, and every guest experience reflects the warmth and personality of the brand.
You will take full ownership of the operation, driving commercial performance while maintaining a strong focus on people, culture and the unique family focused guest experience that sets Fowey Hall apart.
This role is ideal for an experienced General Manager seeking a standout coastal opportunity, or a high calibre Deputy General Manager ready to step into their first GM role within a supportive and ambitious group.

What we are looking for
A proven hospitality leader with experience in luxury or boutique environments, strong commercial awareness, and a genuine passion for people and family focused service. You will be a visible, credible leader who brings energy, warmth and high standards to everything you do.
What we offer
A competitive salary with bonus, the opportunity to lead a flagship hotel, and the support of a collaborative and growing collection of distinctive properties.
If you are ready to lead with purpose, create exceptional experiences for families, and shape the future of Fowey Hall, we would love to hear from you.

Key Responsibilties:

• Lead the operation
Oversee the day to day running of the hotel, ensuring all departments work in harmony across front of house, housekeeping, food and beverage, spa, and childcare.
• Champion the guest experience
Ensure every part of the guest journey reflects the quality, warmth and character of Fowey Hall, while protecting the standards of the hotel’s recent transformation.
• Build a strong culture
Lead, inspire and develop a capable, motivated team. Create a culture where people feel supported, valued and empowered to deliver memorable service.
• Be the face of the hotel
Maintain a visible presence across the business, building confidence with guests, colleagues and stakeholders alike.
• Drive commercial performance
Take ownership of revenue, profitability and cost control across the hotel, identifying opportunities to grow performance while never losing sight of the guest experience.
• Work as part of the wider brand
Collaborate with central teams and fellow General Managers across Luxury Family Hotels, contributing to group initiatives and sharing best practice across the collection.
• Shape the food and beverage offer
Partner closely with the Head Chef to ensure the dining experience is commercially strong, distinctive and rooted in the best local produce.

If you are ready to lead with purpose, create exceptional experiences for families, and shape the future of Fowey Hall, we would love to hear from you.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Who are LFH?

Fowey Hall is a beautifully restored Victorian mansion overlooking the estuary, part of the Luxury Family Hotels collection. Known for its relaxed approach to luxury, it offers something truly special. A place where families can unwind, reconnect and create lasting memories in a warm and welcoming environment.
Following an extensive refurbishment, the hotel has entered a new chapter. With enhanced bedrooms, an expanded spa, elevated dining and a much loved Ofsted registered Four Bears Den, Fowey Hall combines charm, quality and ambition in equal measure.
At its heart, this is a family focused hotel. Every detail is designed to balance high quality hospitality with a sense of ease, ensuring both adults and children feel equally valued.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.