Assistant Restaurant Manager

Nestled in the idyllic countryside of Suffolk, the beautiful Ickworth Hotel is now seeking a talented and dedicated Assistant Restaurant Manager to join our brilliant team. This is an exciting opportunity to contribute to the success of a luxury hotel known for its exceptional service and welcoming culture.

Your role will involve supporting the management team in day-to-day operations of the restaurant, encouraging your team members, taking and delivering guests orders, anticipating guests needs and always going the extra mile.

If you have a passion for delivering exceptional guest experiences, we want to hear from you!

Position Overview:

As the Assistant Restaurant Manager, you will play a pivotal role in supporting the Restaurant Manager with overseeing the daily operations of our restaurants, ensuring the highest standards of service, and contributing to the overall success of The Ickworth. The ideal candidate will have a proven track record of working in a similar role, a passion for delivering outstanding customer service, and the ability to lead a team to success.

This a permanent role, at 40 hours per week (including weekends), with an annual salary of £26,000, plus generous service charge and a brilliant benefit package.

Responsibilities:

• Assisting in the management of day-to-day operations of the restaurant.
• Supervising and training staff to ensure exceptional service delivery.
• Collaborate with the kitchen team to ensure timely and accurate preparation of food orders.
• Handling customer enquiries, complaints, and feedback in a professional manner.
• Managing inventory, ordering supplies, and maintaining stock levels.
• Ensuring compliance with health and safety regulations and uphold standards in the restaurant.
• Assisting in the development and implementation of marketing and promotional strategies.
• Monitoring financial performance and assisting in budget management.

To succeed in this role, we are looking for someone who has:

• Previous experience in a supervisory role within a restaurant or hospitality environment.
• Strong leadership and interpersonal skills with a passion for creating a great team dynamic, where team development is a priority.
• A candidate who has a great knowledge of current industry trends and food safety standards and loves the hospitality industry as much as we do!
• Ability to multitask and thrive in a fast-paced family environment.
• Attention to detail and commitment to delivering exceptional guest service.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of food safety and hygiene regulations.

Why work with us?

• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

 

Who are LFH?

Part of the Luxury Family Hotel Group, The Ickworth Hotel is a country house hotel based within a 1800 acre national trust property in Bury St Edmunds. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.