Spa & Leisure Manager

At The Ickworth Hotel, we pride ourselves on being more than just a hotel – we're a family-focused destination where cherished memories are made. We are currently seeking a passionate and skilled Spa and Leisure Manager to join our lovely team. From welcoming families with genuine warmth to ensuring every spa experience is delightful, you'll embody our commitment to exceptional service. With a focus on teamwork, attention to detail, and a passion for excellence, you'll contribute to the magic that makes The Ickworth Hotel a beloved destination for families seeking fun and relaxation.

This is a permanent role, at 40 hours per week (flexibility to work weekends is essential), with an annual salary of £34,320 - plus a brilliant benefit package.

The Role

As Spa and Leisure Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge.

Key Responsibilities

Spa & Treatment Operations:

• Manage the day-to-day operation of the treatment rooms
• Lead, motivate, and develop the spa team
• Take ownership of the spa budget and financial performance
• Oversee staff rotas and ensure appropriate staffing levels
• Manage stock control and ordering of treatment products
• Drive in-house marketing and promotion of treatments to guests

Guest Experience:

• Ensure all guests are welcomed to the spa in line with LFH standards
• Consult with guests to understand their needs and tailor treatments accordingly
• Handle guest feedback and complaints professionally, resolving issues promptly

Treatment Delivery:

• Perform treatments in line with brand guidelines
• Create a relaxing, comfortable, and professional experience for every guest
• Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested

Retail & Product Promotion:

• Actively promote and sell spa treatments and retail products
• Provide knowledgeable, honest recommendations tailored to individual guest needs
• Maximise revenue while maintaining excellent guest satisfaction

To be successful in this role, you will have:

• Previous experience as a Spa and Leisure Manager within a destination spa or hotel spa
• A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
• Elemis experience is highly desirable (training will be provided)
• A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests
• Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests

If you’re ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we’d love to hear from you. This role is due to commence in March.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth Hotel, nestled in the picturesque surroundings of Bury St Edmunds, is a beautiful retreat that offers an unparalleled family experience for our guests. Set within 1,800 acres of stunning National Trust parkland, combining heritage and modern elegance, providing an idyllic escape for families.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.