Guest Services Coordinator

Moonfleet Manor Hotel, nestled along the picturesque Jurassic Coast, is renowned for its elegance and warm hospitality. We are seeking an enthusiastic Guest Services Coordinator to join our team and create memorable experiences for our guests and ensure smooth operations behind the scenes.

Job Summary:

This role combines exceptional guest service with the coordination of on-site events and providing vital administrative support to the reception/front desk team. The ideal candidate is a detail-oriented multitasker with a passion for hospitality and creating memorable guest experiences.

This is a permanent position at 32 hours per week - flexibility will be required to work varying shifts and to include weekend working.

Key Responsibilities:

**Guest Services & Front Desk Support**
- Welcome and assist guests in a friendly, professional manner, ensuring a seamless check-in/check-out process.
- Provide concierge-style service by offering information about local attractions, dining, and hotel amenities.
- Assist with managing guest requests, special occasions, and resolving issues promptly to ensure satisfaction.
- Support the reception team with administrative duties.

**Event Coordination**
- Working with the Group Events Manager to coordinate in-house events including meetings, private functions, wakes, children’s parties, and residential groups.
- Liaise with clients to understand event requirements and ensure all needs are met, from setup to breakdown.
- Coordinate with internal departments, to ensure adequate communication and organisation prior to an event.
- Ensure all event spaces are prepared according to client specifications and hotel standards.
- Assist with invoicing and billing related to events and front office needs.

Qualifications & Skills:
- Previous experience in hospitality, guest services, or event coordination preferred.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities with keen attention to detail.
- Proficiency in MS Office and hotel PMS systems (e.g., Opera, Delphi, and Resdiary) is a plus but not essential as training will be provided.
- Flexibility to work evenings, weekends, and holidays as needed.

Ready to create memorable experiences for our guests and ensure smooth operations behind the scenes? Apply now and become part of our dedicated hospitality team.

Why work with us?

• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, Moonfleet Manor Hotel is set overlooking the incredible Jurassic coastline offering our guests the perfect location for a coastal family getaway.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.