Duty Manager

Join Our Team as a Duty Manager at New Park Manor in the New Forest!

Location: New Park Manor, Brockenhurst
Salary: £30,000 per annum + service charge

About Us:

At Luxury Family Hotels, we create unforgettable family memories.

Role Purpose:

As a Duty Manager, you will ensure the well-being of all guests, maintaining a high level of host presence and delivering bespoke guest service. You will exceed guest expectations from arrival to departure, drive sales opportunities, and develop your team.

Key Responsibilities:

• Lead daily operations with exceptional service.
• Ensure guest satisfaction and retention.
• Gather guest feedback on quality and service.
• Maximise sales by adapting to guest demands.
• Handle guest issues positively.
• Maintain warm, efficient service.
• Collaborate with Heads of Departments.
• Prepare VIP accommodations to high standards.
• Uphold maintenance, health, safety, cleanliness, and security.
• Supervise staffing levels.
• Assist in hiring and resolving disputes.

Skills & Attributes:

• Essential: Food and Beverage experience (Supervisory level).
• Desirable: Reception experience, family hospitality, luxury setting.
• Strong hospitality sense and dynamic leadership.
• Excellent communication and organisational skills.
• Budget control and financial knowledge.
• Problem-solving under pressure.
• Flexibility with work hours.

Other information:

• 45 hours per week (over 5 days) to suit the needs of the business
• Own transport essential due to remote location of hotel
• Personal Development: Stay industry-leading through events, training, and professional growth.

Join us at New Park Manor and make a difference in the beautiful New Forest!

Why work with us?

• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

 

Who are LFH?

 

Part of the Luxury Family Hotel Group, New Park Manor is located in the heart of the New Forest and offers families a place to explore the enchanting woodland, relax in the spa and gives the opportunity for guests to reconnect with nature and each other. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.