Receptionist

The Ickworth Hotel, nestled in the picturesque surroundings of Bury St Edmunds, Suffolk, is a beautiful retreat that offers an unparalleled family experience for our guests. Set within 1,800 acres of stunning National Trust parkland, The Ickworth Hotel combines heritage and modern elegance, and is known for its exceptional service, and brilliant family activities.

Are you passionate about providing exceptional customer service and creating memorable guest experiences? The beautiful Ickworth Hotel is now seeking a dynamic and friendly Receptionist to join our lovely team.

Role overview:

As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area.

This is a Fixed term contract from August to December, at 40 hours per week over 5 days (including weekends).

Responsibilities:

• Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
• Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
• Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests.

To succeed in this role we are looking for:

• Previous experience working with Opera - would be beneficial
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Flexibility to adapt to changing situations and guest needs.
• Ability to work collaboratively with colleagues across different departments.
• Ability to maintain a professional appearance and demeanour.
• Excellent communication and interpersonal skills.
• Positive attitude and a willingness to go the extra mile for guest satisfaction.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth Hotel, nestled in the picturesque surroundings of Bury St Edmunds, is a beautiful retreat that offers an unparalleled family experience for our guests. Set within 1,800 acres of stunning National Trust parkland, combining heritage and modern elegance, providing an idyllic escape for families.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.