Front of House Manager

About Us: Woolley Grange, part of Luxury Family Hotels, reopens mid-October after a beautiful refurbishment. Join our team and help shape the next chapter of this much-loved Wiltshire retreat.

The Role: We are now seeking a dedicated and experienced Front of House Manager to join our lovely team where you will have full accountability for leading our dedicated Reception team and delivering impeccable family stays that are both magical and memorable. You will oversee all aspects of guest interactions, reservations, and concierge services ensuring an exceptional guest experience as soon as our guests arrive!

This a permanent full time position, over 5 days (including weekends), with an annual salary of £31,904 - plus generous service charge and a brilliant benefit package.

Please note – this position is to start in September.

Key Responsibilities:

- Oversee all guest interactions, including check-ins, check-outs, enquiries, and special requests, ensuring a personalised and memorable experience for every guest.
- Coordinate room reservations, and monitor occupancy levels, maximising revenue and guest satisfaction.
-Manage and supervise the Reception team, providing leadership and guidance. Conduct regular performance evaluations and training to enhance skills and knowledge and engagement.
- Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve any issues or concerns promptly.
Ensure all financial transactions related to FOH operations are accurate with full responsibility for the departmental budget, including payroll, maintaining accurate and up to date records.

To succeed in this role we are looking for:

• Previous experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort environment.
• Charisma, an engaging personality with a passion for hospitality and excellent service.
• Strong leadership and team management skills with excellent communication and interpersonal skills.
• Ability to interact with all guests, and to have fun, engaging with our younger guests.
• Strong organisational and time management skills, with the ability to prioritise tasks, and handle challenging situations with professionalism.
• Proficiency in Opera and Microsoft Office applications.
• Knowledge of housekeeping and maintenance procedures, health and Safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Woolley Grange is about to begin an exciting new chapter. Set in the heart of beautiful Wiltshire, this much-loved Jacobean manor is currently undergoing an extensive refurbishment—thoughtfully designed to celebrate its heritage while introducing a refreshed, welcoming charm. Reopening in mid-October, Woolley Grange will continue to be a proud part of the Luxury Family Hotels collection, known for creating exceptional experiences for every member of the family. As we get ready to open our doors once more, we’re looking for passionate, dedicated individuals to join us at this special moment and help shape the future of one of Wiltshire’s most unique family hotels.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.